Policies

Our policies are for the betterment of each student, teacher and staff member. Please review them.

 Facilities 

• FOR SAFETY: Parents are required to sign-in their child at the front desk prior to class every week.

• Please refrain from rearranging or moving furniture in lobby sitting areas or classrooms.

• Drinks and food are not permitted in classrooms or practice rooms. (Includes bottled water)

• Full meals must be eaten outside of school (tables and chairs are available at the entrance of the building).

• No animals are permitted inside the school or hallway.

• No concealed weapons are permitted inside the school.

• Parents are expected to monitor their children in the school at all times.

• Lengthy cell phone calls must be taken outdoors, not in the lobby or hallway areas.

• No solicitation to customers or MSI staff.

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Tuition

• Tuition paid for group and private classes is non-refundable.  Tuition credits may be issued in some cases.

• Payments must be made on due dates. Late payments will incur a 5% surcharge. We require a credit card to be on file.

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Class Materials

• MSI class books and music are under copyright laws and must not be reproduced, sold, or shared.

• Music Schools International is not responsible for replacing lost or stolen materials caused by the customer.

• Siblings in the same course may not share required class materials; purchases are separate.

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Absences/Homework

• Group classes: Make-up classes are not provided for absences.   If needed, a tutorial lesson can be purchased and scheduled outside of regular class time.  Not applicable for ages 2 and 3

• Parents are responsible for looking up the homework on their parent portal.  Click on your student's class, then on "Notes" and look for the date of absence.

• Private lessons: (1) lesson may be rescheduled within each term.  24-notice must be given to reschedule.  Improper notice or no-shows forfeit the lesson.

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Classroom

• Photos and videotaping are not permitted during class time. Exceptions apply for special class events.

• Students Age 2 – 6: Parent/Guardian attends classes with student. (See exceptions)

• Students: Age 7 & up: Parent/Guardian attendance not required.  Must attend last 5 minutes of class.  

• Exceptions: If there are siblings present, parent/guardian must sit with other child in lobby and come to class last 5 minutes with siblings.

• Exceptions: Parents may sit with infants in class, if infant is not distracting.

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Cancellation Policy

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Group Courses, Classes and Private Lessons

• Written notice must be given (4) weeks prior to next education term.

• Cancellation fee is 50% of (1) Term tuition.  Fees will be charged for improper notification.