Policies

Our policies are for the betterment of each student, teacher and staff member. Please review them.
Facilities
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FOR SAFETY: Parents are required to sign-in their child at the front desk prior to class every week.
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Please refrain from rearranging or moving furniture in lobby sitting areas or classrooms.
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Drinks and food are not permitted in classrooms or practice rooms. (Includes bottled water)
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Full meals must be eaten outside of school (tables and chairs are available at the entrance of the building).
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No animals are permitted inside the school or hallway.
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No concealed weapons are permitted inside the school.
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Parents are expected to monitor their children in the school at all times.
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Lengthy cell phone calls must be taken outdoors, not in the lobby or hallway areas.
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No solicitation to customers or MSI staff.
Tuition
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Tuition paid for group and private classes is non-refundable. Tuition credits may be issued in some cases.
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Payments must be made on due dates. Late payments will incur a 5% surcharge. We require a credit card to be on file.
Class Materials
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MSI class books and music are under copyright laws and must not be reproduced, sold, or shared.
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Music Schools International is not responsible for replacing lost or stolen materials caused by the customer.
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Siblings in the same course may not share required class materials; purchases are separate.
Absences/Homework
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Group classes: Make-up classes are not provided for absences. If needed, a tutorial lesson can be purchased and scheduled outside of regular class time. Not applicable for ages 2 and 3
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Parents are responsible for looking up the homework on their parent portal. Click on your student's class, then on "Notes" and look for the date of absence.
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Private lessons: (1) lesson may be rescheduled within each term. 24-notice must be given to reschedule. Improper notice or no-shows forfeit the lesson.
Classroom
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Photos and videotaping are not permitted during class time. Exceptions apply for special class events.
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Students Age 2 – 6: Parent/Guardian attends classes with student. (See exceptions)
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Students: Age 7 & up: Parent/Guardian attendance not required. Must attend last 5 minutes of class.
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Exceptions: If there are siblings present, parent/guardian must sit with other child in lobby and come to class last 5 minutes with siblings.
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Exceptions: Parents may sit with infants in class, if infant is not distracting.
Cancellation Policy
Group Courses, Classes and Private Lessons
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Written notice must be given (4) weeks prior to next education term.
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Cancellation fee is 50% of (1) Term tuition. Fees will be charged for improper notification.